Chapter VII: Support, Maintenance and Warranty : ViewPlus Pro Gen II Embosser Manual

ViewPlus Pro Gen II Embosser Manual

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Table of Contents
I. Introduction
	-	Preface
	-	FCC Compliance Statement
	-	Safety Instructions
	-	Specifications
II. Installation
	-	Items in Box
	-	Unpacking
	-	Cable Attachment
	-	Software Installation
III. Set Defaults for the Printer
	-	Windows Printer Defaults
	-	Legacy Printer Defaults
IV. Operator Panel
	-	Function
	-	Display Messages
	-	Main Menu
	-	Embosser Mode
	-	Advanced Menu
	-	Custom Menu
	-	Alignment Menu
	-	Interface Menu
V. Paper Handling
	-	Standard Tractor Feeder
	-	Single Sheet Feeder
VI. Braille, Translation and Printing
	-	ViewPlus Tiger Software Suite
	-	Fonts
	-	Math and Braille
	-	Printing
VII. Support, Maintenance and Warranty
	-	Training and Support Packages
	-	Maintenance
	-	Warranty
	-	Extended Warranty and Maintenance Plan

Chapter VII: Support, Maintenance and Warranty


A.	Training and Support Packages

	Free tutorials and other support materials are available on the ViewPlus website. For these resources and other support inquiries, please visit http://www.viewplus.com/support/. Additional training and support is available for purchase through your authorized ViewPlus distributor or from ViewPlus Technologies.

B.	Maintenance

	It is important to choose a suitable location for the ViewPlus embosser. The cable length between the printer and the host computer should not exceed ten feet (three meters). The location should be sturdy and flat. The printer should not be exposed to direct sunlight, extreme heat, cold, dust or humidity. The AC power outlet must be compatible with the plug of the printer's power cord. Dot quality should be monitored; poor alignment can cause permanent damage to the platen of the ViewPlus embosser. When paper dust accumulates on the platen, it could cause a paper sensor error. To avoid getting an alignment error, periodically clean the left side of the platen, the shiny part, with a small soft brush such as a toothbrush. Software updates can be downloaded from the ViewPlus web site. You should occasionally check the web site for the latest developments.

C.	Warranty

	ViewPlus Technologies has a 1 year full parts and service warranty for the ViewPlus Pro. The full warranty information was shipped with your ViewPlus embosser. In order to get service and technical support, it is necessary to completely fill out and return the warranty form. You will be asked for the serial number of your ViewPlus Pro when you call for support. There are several ways to register the warranty To register by mail, complete the warranty form, cut it out, and mail it to ViewPlus Technologies. To register by fax, complete the form and fax it to ViewPlus Technologies at (541) 738-6505. To register online, access our web site at http://www.viewplus.com/support/warranty/

D.	Extended Warranty and Maintenance Plan

	An extended warranty and maintenance plan is available through ViewPlus Technologies or your ViewPlus representative. A copy of this plan was shipped with your embosser. It can also be found on our web site. (http://www.viewplus.com/products/braille-embossers/warranty/) Availability is limited to customers with valid existing warranty.